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Customer Service

Methods of Payment

We accept Visa and MasterCard Credit and Debit, Email Money Transfer, and PayPal payments.

Many customers prefer to order over the phone. Please Contact Us to process your payment. We welcome your call!

We have chosen to use PayPal to process your online payments, the most trusted and secure name on the Internet. PayPal allows you to shop confidently by keeping your financial information completely private and secure. When you shop online at CottageSpot, your financial information is processed separately through PayPal whether you choose to use Visa, MasterCard or your PayPal account. Even if you do not have, or wish to have a Pay Pal account you may safely and securely shop on our site through PayPal. For more information about PayPal click the logo below.

Additional Options

Any information provided to CottageSpot will not knowingly be shared with any third parties, under any circumstances, except as required to process your order. We do not retain credit card information in any form.

Pickup and Shipping

If you live in Ontario, you may be able to save the shipping cost and pick up your order at our warehouse location in Orillia. We also offer pickup for many Rave Sports products in Southwest Ontario and Aquaglide products in the Kawartha Lakes. Please Contact Us for pickup information.

Most products are in stock and ready to ship within a day or two of order. You will receive an email notification with tracking number once your order has shipped. We may ship your order in separate packages to expedite delivery. If your product is back ordered we will let you know expected delivery time through an order confirmation.

We will ship to most locations within Canada at the shipping rate provided in the product description and shopping cart. Additional shipping surcharges may apply for remote locations. Please do not hesitate to Contact us to get a shipping estimate.

We do not accept orders for shipment outside of Canada.

Customer Service

For personal assistance, please call us at 855-635- 1659 Email us anytime through the Contact Us page. We will respond quickly, usually within an hour.

A Problem with Your Order?

If something is wrong with your order, we want to help.
Do you need to cancel or change an order that has yet to enter the shipping process?
Did you receive a damaged or defective item?
Please Contact Us so that we may quickly reach a resolution.

Are you Missing an Item?

Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently, we might have split your order into multiple shipments. If this is the case, rest assured you won't be charged any additional shipping costs beyond those you authorized originally.

Returns

We will accept any unused item for return within 60 days of purchase and credit you fully for the value of the product. Should you wish to make a return please Contact Us. Products must be unused and returned prepaid in the original packaging. Shipping charges will not be refunded.

Warranty

Warranty is provided by the Manufacturer according to the policy provided in the Product Manual received with your purchase. If you believe that you have a problem that should be covered by the Manufacturer's warranty, please Contact Us. We will help you with the claim process and do our best to help you reach an appropriate resolution with the Manufacturer.